| Idea | Do | Avoid | Suggestions |
| Create an inclusive environment | Consider online participants in between as well as during sessions | Try to avoid keeping online participants are on screen and waiting, while the room is being set up. | Let people know there is a delay and tell them to come back in 10 minutes. |
| Provide multiple places where online participants can communicate. | Don’t focus the meeting in one space or mode of communication | Create a cognitive break to reduce fatigue with a variety of delivery modes. | |
| Use the meeting chat, Miro, or in a Word Doc, all of which are woven into the overall conversation. | |||
| Think about what online participants can see e.g., faces of in-person people, group activities in the room | Avoid online participants experiencing group activities with an obstructed view. | Use technology and room set up to provide online participants with an equitable experience | |
| Online participants unable to participate in room-only activities | |||
| Provide visual (accessible) clues for online attendees for any actions and to who is speaking | Avoid confusing online participants because they don’t have a complete picture of what is happening | Use technology and room set up to provide online participants with an equitable experience such as providing various camera views, so people have a clear picture of who’s in the room. | |
| Create an accessible meeting/communication protocol for hybrid contexts, for instance: | |||
| Ask someone to compare the meetings and introduce speakers; offer the microphone to a speaker and ensure they are facing the camera. | |||
| Ask someone to act as scribe in the Teams meeting to relay chat messages and other details between the two communities. | |||
| A buddy system connects people both online and in person to make sure everyone is involved. | Avoid leaving online participants unable to communicate any needs or technical difficulties | Make sure at least one person in the room checks in with the online community and reports what is happening. | |
| Don’t leave people feeling unsupported. | This helps if something is not working properly, like when someone is blocking the camera or there is no sound | ||
| Have a back-up form of communication such as a phone, tablet or other device. | |||
| To have a plan B, C, and D for when things go wrong. | Leave online participants excluded from the meeting, not sure about what’s going on | Encourage use of multiple devices such as laptops, mobiles and tablets to let the online community know what’s happening. | |
| Have a minimal agenda with lots of unplanned space for breaks, creativity and thinking | Overload neurodiverse and/or online attendees with too much information | Let people have some downtime in long sessions or all-day meetings, for instance go for an extended comfort break outside the room, go offline briefly | |
| Create different types of breakout rooms such as online-online, online to in-person | Vary the experience for online folks including talking to different people in the meeting | Use Teams breakout rooms, mute and turn of the camera off the meeting. Announce to online participants that you are back in the room and have unmuted online. Let people spread out into different spaces to enable privacy for the chat and minimise background noise. Use a variety of devices to support the activity if possible- iPads and laptops |
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| Create a silent time in the agenda for joint written reflections shared by both online and face-to-face participants. (May depend on the length of the session) | Avoid overloading online or neurodiverse participants who need time to process the conversation | Use a shared resource such as a Word doc or a Padlet/Miro board for everyone to use | |
| Allow people to sit quietly and reflect, take notes or whatever they need to do. | |||
| Allow people a moment to gather their thoughts before starting a conversation. | Avoid overloading online or neurodiverse participants who need time to process the conversation | Add extra time to an activity or some quiet moments | |
| Create a playful space is where it is okay to make mistakes and make a fool of yourself. | Avoid making it challenging to speak up or experiment | Explain mistakes or not knowing are OK at the beginning of an activity. | |
| Support a multi-cultural perspective and de-colonisation | Consider a game-based or gamified activity to build trust and a sense of belonging but ensure that everyone (online or in-person) can take part. Try something innovative such as a gamified version of a traditional board game or a fun icebreaker where there is no right or wrong answer. | ||
| Create anonymous low risk activities in a supportive and safe environment to build trust. Develop an “it’s OK” culture at the start and re-enforce throughout by showing this is an opportunity to share learning, experience and difference. | |||
| The presenter can share a mistake they made once, and how it was OK or make a deliberate error of a fun task (depending on context. | |||
| Note: This may be open to abuse, so check software features to minimise impact e.g. profanity filters or approving comments |